BE LIMITLESS IN THE
DIGITAL ERA

Frontend Developer

• Working with Frontend Technologies and design implementation.
• Collaborate with product, design, and backend teams to deliver seamless user experiences.
• Optimize applications for performance, accessibility, and cross-browser compatibility.
• Good understanding of Unit Testing, Debugging Methodology used in Angular App and With in-depth expertise on most of the popular ones and Good understanding of asynchronous request handling, partial page updates, and AJAX.
• Continuously improve frontend workflows, tooling, and component libraries.

Backend Developer (Python & Django)

Job Summary

As a Backend Developer specialising in Python and Django, you will be responsible for designing, developing, and maintaining the server-side logic of web applications. Your focus will be implementing efficient and scalable solutions using Python, Django, and related technologies while collaborating with cross-functional teams to deliver high-quality software products.

Responsibilities

• Develop and maintain server-side components using Python and Django.
• Write clean, efficient, and maintainable code following industry best practices.
• Collaborate with front-end developers to integrate UI elements with backend logic.
• Design and implement RESTful APIs for communication between systems.
• Develop efficient database models using SQL and ORM tools like Django ORM.
• Perform system integration and unit testing for reliable applications.
• Identify and troubleshoot performance bottlenecks and bugs.
• Stay updated with the latest trends in Python, Django, and backend development.
• Participate in code reviews and maintain code quality.
• Work with product managers and stakeholders to deliver business-focused solutions.
• Provide technical guidance to junior developers.

Requirements

• Proven experience as a Backend Developer with Python and Django.
• Strong understanding of Object-Oriented Programming principles.
• Proficiency in Python and Django framework.
• Solid knowledge of databases, SQL, and ORM concepts.
• Experience developing and consuming RESTful APIs.
• Understanding of version control systems such as Git.
• Knowledge of software development best practices including testing and documentation.
• Strong debugging and problem-solving skills.
• Good communication and teamwork abilities.
• Bachelor’s degree in Computer Science, Engineering, or related field.

Good to Have

• Familiarity with front-end technologies like HTML, CSS, and JavaScript.
• Experience with cloud platforms such as AWS or GCP.
• Knowledge of CI/CD practices and deployment workflows.
• Experience with RabbitMQ, Celery, Docker, Kubernetes, Jenkins, etc.

Customer Success Manager / Technical Account Manager (SaaS)

Role Summary

The Customer Success Manager / Technical Account Manager is responsible for onboarding, activation, and ongoing success of SaaS customers. This role partners closely with customer stakeholders to drive adoption, value realization, and retention, while also acting as the technical escalation point for service issues and platform reliability. The role balances customer advocacy, technical ownership, and commercial outcomes.

Key Responsibilities

Customer Onboarding & Activation

• Own customer onboarding from post-sale handover to go-live and successful activation.
• Define success criteria, onboarding plans, and time-to-value milestones with customers.
• Ensure smooth technical setup, integrations, and user enablement in collaboration with product and engineering teams.

Customer Success & Adoption

• Act as the primary point of contact for customers throughout the lifecycle.
• Drive product adoption through usage analysis, enablement sessions, and best-practice guidance.
• Proactively identify adoption risks and execute success plans to improve engagement and outcomes.

Technical Account Ownership

• Serve as the escalation owner for technical issues and customer-impacting incidents.
• Coordinate with support, engineering, and cloud operations teams to ensure timely resolution.
• Lead incident communications and post-incident reviews with customers.

Service Delivery & Reliability

• Monitor service health, SLA performance, and platform reliability for assigned accounts.
• Support change and release activities by managing customer impact, risk, and communication.

Reporting & Feedback

• Track and report customer success KPIs including adoption, NPS, renewals, and churn risk.
• Gather structured customer feedback and translate it into product and service improvements.

Desired Profile

• 2–3 years of experience in Customer Success, Technical Account Management, SaaS Delivery, or related roles.
• Strong understanding of SaaS platforms, cloud architectures, and production operations.
• Experience managing enterprise or mid-market customers in a customer-facing role.
• Excellent communication skills with the ability to engage both technical and business stakeholders.
• Strong problem-solving skills and comfort operating in high-impact situations.
• Bachelor’s degree in Engineering, Computer Science, or related field.